Order-to-cash performance is at the heart of your business. When orders are improperly fulfilled, shipped, or invoiced, customers will cancel orders or choose to not repeat business. Ineffective processing can cause day-sales-outstanding (DSOs) to worsen and accounts receivables to age. And the more they age, the more difficult they are to collect.
Thomas Group has expertise in order-to-cash business processes that enable you to improve cash flow and free up working capital to significantly improve your profit/loss ratio and balance sheet and boost shareholder confidence. The multi-step order-to-cash process originates with a customer order and terminates once the customer pays for the goods or services and the company receives cash. Order-to-cash includes order fulfillment, shipping, logistics, invoice generation, payment collection (on a specific invoice), and generation of a receipt to the customer. Seven areas are affected by the order-to-cash cycle:
At Thomas Group, we approach order-to-cash as a strategic priority that involves linkages between sub-processes and the way they work within your organization. When you work with Thomas Group, our professionals take an in-depth look at your order-to-cash process and ensure high-quality, seamless functions that lead directly to improved balance sheets and satisfied customers.
Our Process Value Management™ methodology provides your company with rules-based, order-to-cash processing that will optimize your order-to-cash workflow to reduce costly errors, decrease receivables and DSOs, increase collections, and enhance your customers’ experiences. Additionally, automating the order-to-cash process can create significant savings by decreasing the number of touch points involved at each step along the process flow.
With a process-driven approach, organizations can focus on:
With Thomas Group improving your company’s order-to-cash processes, you will enhance customer relationships, optimize cash flow, and accelerate revenue cycles.
Let Thomas Group help you realize your potential by implementing Breakthrough Performance with our Order-to-Cash solutions.